Subtle design and messaging challenge the user to make her own connections instead of spelling out every detail. Connections we make are more powerful than connections made for us. If Amazon and Zappos had been called ‘reallybigbookstore.com’ and ‘tonsofshoes.com’ it might have made some early investors happy, but they would have built little of value…. It’s tempting to turn the dial all the way to 11, the make everything just a bit louder. The opposite is precisely what you might need.
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